IT Support

Information Technology Staffing & IT Consulting

CinciComp IT Support Services can provide onsite engineers including:
  • Helpdesk Support Engineers
  • Server/Infrastructure Engineers
  • Network Engineers
  • Unix Systems Administrators
  • Database Administrators
With over 15 years of experience in outsourcing with a track record for delivering results, in addition to competitive pricing and a commitment to cost reduction, CinciComp is positioned to provide your business with a broad set of technical and project management skills, and at an affordable price. The key to the success of our outsourcing services lies in hiring only the best people available and for this reason, we put a lot of effort into our recruiting process.
As a company we put a lot of emphasis on employee retention and training, as in the long run, this helps us achieve the high performance we demand and gives us the ability to adapt and respond to our customers’ needs.

Managed Services for Your Business Needs

Managed Services simplify the management of IT department functions and facilitate the ongoing alignment of the IT infrastructure with your overall business strategy.

Using Managed Services ensures that you receive predictable levels of support on an “as needed” basis, without worrying about headcount. With our Helpdesk Support, as your business grows we can tailor your IT support needs to best suit your changing business requirements, leaving you to focus your attention on your business and not on IT needs.

Our Helpdesk Support services allow you to take a more strategic, long-term approach to your company’s technology needs while knowing that your users’ daily desktop computer-support issues are being dealt with in an efficient, timely and professional manner. Our Helpdesk Technical Support team can also provide you with the statistics you need to identify recurring faults, giving you the opportunity to improve the efficiency of your support services by eliminating such problems through technology improvements, user training, or changes in your user support structure.

Small-to-Medium Enterprise (SME) IT Support

In addition to our cost-effective on-site support services, our in-house engineers also provide an integrated support product for small business to medium-sized companies. It consists primarily of baseline remote support, supplemented by follow-up on-site services available on a per-call basis. Available IT solution services include:

  • Site surveys and systems documentation
  • Hardware and software procurement
  • Network design and implementation
  • Server installation, configuration, and testing
  • Client workstation installation, configuration, and testing
  • Email and network faxing software installation
  • IT Security service solutions (firewalls/encryption cards) installation and testing

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